Public Safety Communication Center

   

               "Dispatchers save seconds................Seconds save lives!!!"

The Wellesley Public Safety Dispatchers are responsible for the coordination of all of the
town's emergency services to include police fire and emergency medical services. The
Wellesley Communication Center is equipped with a multi-channel radio system, which is
capable of communicating directly with any of the surrounding communities as well as most
of Eastern Massachusetts.

Our Staff of Public Safety Dispatchers are trained, tested and certified in the Statewide
Enhanced 911 System, The National Crime Information Computer System, Emergency
Medical Dispatch, CPR, First Responder and Information Management Corporation's
Computer Aided Dispatch System. New Dispatchers are required to complete a six-month
regimented training program before operating on their own.

The Communications Training Staff are nationally certified by the Association of Public
Safety Officials (APCO).

The Wellesley Public Safety Communication Center receives and processes approximately
26,639 calls for service annually. This number does not include non-emergency calls such as
general questions, calls for directions, and other administrative calls.